How we handle your information

What information we collect

When you submit a service request, we collect the information you provide, such as your name, email address, phone number, company name, requested service, preferred date or time, address, and any details you include about the work you need.

How we use your information

We use your information to understand your request, contact you, discuss the work, arrange a suitable time, and provide the service you have requested.

How your information is stored

Information submitted through the service request form is stored securely in the NetAscend website database. Service requests are managed through a private administration system and are not displayed publicly on the website.

Who can access it

Only authorised NetAscend administrators can access submitted service requests through the administration system.

Emails and enquiries

If you contact us by email, we may keep your message and contact details so that we can respond to your enquiry and continue communication about your request or project.

Cookies

This website uses Google Analytics to understand how visitors use the site (for example, which pages are visited and how). This sets a cookie only after you accept our cookie banner — nothing is set before you choose. You can decline, and you can change your mind at any time by clearing your browser's site data for netascend.eu and reloading the page.

Google Analytics data is processed by Google in line with their own privacy policy. We do not use this data to identify you personally.

Contact

If you have any questions about the information you have provided to NetAscend, you can contact us through our Contact page.